Common questions. Straight answers.

Yes — and we're proud of that. Your receptionist introduces itself upfront as your business's AI assistant. No tricks, no pretending to be human. What actually builds caller trust is picking up on the first ring, any hour of the night, and solving the problem — and customers consistently love it. Being upfront also keeps you automatically ahead of state AI-disclosure laws (California, Colorado, New York) instead of playing games with them.

You tell HeizerDesk what counts as a hot lead or an important call. The moment one comes in, it flags the call and alerts you with the full context — who called, what they need, and their callback number — so you can jump on what's worth your time while everything else is handled for you.

It transfers to you. If you don't pick up, it takes a detailed message and texts it to you immediately with a transcript, a summary, and the caller's number. You never have to listen to a voicemail.

Yes. You forward your existing business line to your new HeizerDesk number. Your customers keep dialing the same number they always have. The forwarding happens in your carrier's settings — most carriers do it in 60 seconds.

They answer the phone. HeizerDesk runs the whole front office — the call, the booking, the confirmation, the reminder, the follow-up, the review request, the weekly report — and it flags your hot leads the moment they call. None of them do.

Under an hour from signup to live. The slowest step is forwarding your line — and most carriers do that in 60 seconds. We schedule your Trained-on-Your-Business call within 24 hours of signup.

Calendars: Google Calendar, Outlook, iCal. CRM and scheduling tools on the Growth and Scale tiers. SMS confirmations and email reports are built in. We add new integrations on customer request — ask us.

Cancel anytime from the dashboard. You keep service through the end of your billing period. We don't ask why and we don't make you call a retention rep. We do ask for a one-sentence reason in the cancellation form because it helps us improve, but you can skip it.

Yes. Call recordings and transcripts are encrypted at rest, and the platform is HIPAA-compatible. We never share, sell, or use your call data to train models. Full details in our Privacy Policy.

No. You pay one flat monthly price for your tier — $199, $399, or $799. No setup fee. No per-minute charges. No annual contract. Cancel anytime from the dashboard. If your call volume exceeds your tier's limit, we'll tell you in advance and recommend an upgrade — we don't surprise you with overage bills.

Yes — Spanish is handled natively. On request we can add other languages. Bilingual handling is included on Growth and Scale tiers.

Any small business that lives and dies by the phone — service companies, professional practices, and appointment-based businesses. Your AI is trained on your services, your pricing, and the way you talk to customers, so it sounds like it has worked there for years.