Common questions. Straight answers.

Yes — and we're proud of that. Your receptionist says who it is in the opening greeting: your business's AI assistant. No tricks, no pretending to be a person, and if a caller asks outright it tells them again. What actually earns a caller's trust is picking up on the first ring at nine at night and solving the problem — and being straight about it from the first sentence keeps you on the right side of every disclosure rule as they arrive.

You decide what counts as a hot lead when you set it up. Those calls jump to the top of your dashboard with everything you need — who called, what they want, their callback number, the full transcript — and they're marked unread until you've looked. If it's the kind of call you want to take live, your receptionist puts them straight through to you instead. Everything else is handled without you.

It hands the call to a real person — you, or whoever is next on the list you gave it. If nobody picks up, it takes a detailed message, and the call lands in your dashboard with a transcript, a plain-English summary, and the caller's number. You never sit through a voicemail again.

It's built not to guess. When a question falls outside what you've told it, it doesn't invent an answer — it follows the fallback you chose: hand the call to a person, take a detailed message, or promise a callback. Every call is recorded and transcribed, so if it ever handles something the wrong way you can read exactly what was said, fix the instruction in your dashboard, and have the corrected version answering your line about a minute later. You are never left guessing what your own phone said.

You write the rules for what counts as an emergency in your business, and your receptionist follows them on the call — including connecting the caller straight to your on-call person right then. The call is flagged urgent at the top of your dashboard and recorded as an emergency, and you get it in writing by email. For fire, smoke, gas or injury it tells the caller to hang up and dial 911 — that one is built in and needs no setup.

No — before your line goes live we register and brand your number with the major carriers so it displays your business name instead of a spam label. It takes the carriers a few days to clear, which is why we do it as part of go-live rather than leaving it to you.

Yes. The number on your cards, your website, and your Google listing stays exactly where it is — your Connect page shows your carrier's exact forwarding code with your number already filled in, and on a cell phone it's one tap that dials itself. Prefer to answer when you can? Choose "you first" and your receptionist only picks up what you can't. Turning it off is one tap too.

They answer the phone. HeizerDesk runs the whole front office — the call, the questions, the handoff to a person, the booking, the confirmation, the follow-up, and the reporting — and it's trained on your business rather than reading a script off a card. It also never puts anyone on hold, because it can take several calls at the same time.

They both get answered. Your receptionist isn't one person with one phone — it takes several calls at the same time, so a busy Monday morning sounds exactly like a quiet Tuesday afternoon to whoever is calling you. Nobody hears a busy signal and nobody waits on hold.

Your part is about five minutes of short answers about your business. Our AI does the building: it reads your website, drafts your front office, and gets it ready. Then we call you so you can talk to it yourself, ask it what your customers ask, and change anything that isn't right — it goes live only when you say so. The last step is forwarding your line, which most carriers do in about a minute.

Yes, and you don't have to call us. Your dashboard has an Edit page for the things you'll actually want to change — its name and voice, your hours, what it says and never says, who calls transfer to, what counts as an emergency, your prices. Save, hit "Put my changes live," and your line is running the new version in about a minute. It's included in your plan; there's no charge for changing your mind.

Calendars are built in — Google Calendar, Outlook, and iCal — and so are emailed summaries and follow-ups. Texting works too, once your number is registered with the phone companies (see the next answer). If you need something else hooked up, ask us and we'll tell you straight whether we can do it.

Yes, you can skip it — nothing about your phone line waits on this. US carriers are required to know which business is behind every number that sends texts, so before we can switch texting on we register your number with them. That means telling them who you are: your legal business name, your tax ID, and one person at the company as the named contact. It's a short form, and no ID or documents are uploaded — we handle the platform side of the registration ourselves. You can do it during setup or months later; until then your receptionist answers calls, books work and emails people exactly as it would otherwise. The only thing that waits is texting.

Open the Billing tab in your dashboard, click through to the payment portal, and cancel there. Service runs to the end of the period you've already paid for. No retention call, no exit interview, no cancellation fee. If you tell us why we'll listen, but nothing asks you to.

Yes. Call recordings and transcripts are encrypted at rest, access is limited to your account, and we never share, sell, or use your call data to train AI models. Card details never touch our servers — payments run through a certified processor. Full details in our Privacy Policy.

No. Your calls are your business data. We don't feed your recordings or transcripts into model training — not ours, and not the AI providers we build on. The AI behind your receptionist improves because the underlying models improve and because we improve the product, never because your customers' conversations were used as training material. What your calls are used for is your own account: your dashboard, your transcripts, your summaries, your reports.

No. One flat monthly price for your plan. No setup fee, no per-minute charges, no annual contract, and no extra charge when better AI ships or when you reconfigure your receptionist. If your call volume outgrows your plan we tell you in advance and talk about the next one — you'll never open an overage bill you didn't see coming.

Yes, on the Growth and Scale plans. You switch bilingual reception on during setup and your receptionist handles the call in English or Spanish depending on what the caller speaks. We test it with you on your go-live call before a single customer hears it. Other languages — ask us.

Any small business that lives and dies by the phone — service companies, professional practices, and appointment-based businesses. Your receptionist is trained on your services, your prices, and the way you talk to customers, so it sounds like it has worked there for years rather than like a call center reading a script.