Question 1

Will my callers know they're talking to an AI?

Accepted Answer

Yes — and we're proud of that. Your receptionist says who it is in the opening greeting: your business's AI assistant. No tricks, no pretending to be a person, and if a caller asks outright it tells them again. What actually earns a caller's trust is picking up on the first ring at nine at night and solving the problem — and being straight about it from the first sentence keeps you on the right side of every disclosure rule as they arrive.

Question 2

How do I hear about my hot leads and important calls?

Accepted Answer

You decide what counts as a hot lead when you set it up. Those calls jump to the top of your dashboard with everything you need — who called, what they want, their callback number, the full transcript — and they're marked unread until you've looked. If it's the kind of call you want to take live, your receptionist puts them straight through to you instead. Everything else is handled without you.

Question 3

What happens if it can't answer a caller's question?

Accepted Answer

It hands the call to a real person — you, or whoever is next on the list you gave it. If nobody picks up, it takes a detailed message, and the call lands in your dashboard with a transcript, a plain-English summary, and the caller's number. You never sit through a voicemail again.

Question 4

What happens when a caller has a real emergency?

Accepted Answer

You write the rules for what counts as an emergency in your business, and your receptionist follows them on the call — including connecting the caller straight to your on-call person right then. The call is flagged urgent at the top of your dashboard and recorded as an emergency, and you get it in writing by email. For fire, smoke, gas or injury it tells the caller to hang up and dial 911 — that one is built in and needs no setup.

Question 5

Will my calls show up as "Spam Likely"?

Accepted Answer

No — before your line goes live we register and brand your number with the major carriers so it displays your business name instead of a spam label. It takes the carriers a few days to clear, which is why we do it as part of go-live rather than leaving it to you.

Question 6

Do I keep my existing phone number?

Accepted Answer

Yes. The number on your cards, your website, and your Google listing stays exactly where it is — your Connect page shows your carrier's exact forwarding code with your number already filled in, and on a cell phone it's one tap that dials itself. Prefer to answer when you can? Choose "you first" and your receptionist only picks up what you can't. Turning it off is one tap too.

Question 7

How is this different from the AI answering services?

Accepted Answer

They answer the phone. HeizerDesk runs the whole front office — the call, the questions, the handoff to a person, the booking, the confirmation, the follow-up, and the reporting — and it's trained on your business rather than reading a script off a card. It also never puts anyone on hold, because it can take several calls at the same time.

Question 8

What if two people call at once?

Accepted Answer

They both get answered. Your receptionist isn't one person with one phone — it takes several calls at the same time, so a busy Monday morning sounds exactly like a quiet Tuesday afternoon to whoever is calling you. Nobody hears a busy signal and nobody waits on hold.

Question 9

How long does setup take?

Accepted Answer

Your part is about five minutes of short answers about your business. Our AI does the building: it reads your website, drafts your front office, and gets it ready. Then we call you so you can talk to it yourself, ask it what your customers ask, and change anything that isn't right — it goes live only when you say so. The last step is forwarding your line, which most carriers do in about a minute.

Question 10

Can I change how it works after it's live?

Accepted Answer

Yes, and you don't have to call us. Your dashboard has an Edit page for the things you'll actually want to change — its name and voice, your hours, what it says and never says, who calls transfer to, what counts as an emergency, your prices. Save, hit "Put my changes live," and your line is running the new version in about a minute. It's included in your plan; there's no charge for changing your mind.

Question 11

What integrations do you support?

Accepted Answer

Calendars are built in — Google Calendar, Outlook, and iCal — and so are emailed summaries and follow-ups. Texting is rolling out now: the phone companies have to approve any business number before it can send texts, so we file for yours during setup and switch it on the day it clears. If you need something else hooked up, ask us and we'll tell you straight whether we can do it.

Question 12

What if I cancel?

Accepted Answer

Open the Billing tab in your dashboard, click through to the payment portal, and cancel there. Service runs to the end of the period you've already paid for. No retention call, no exit interview, no cancellation fee. If you tell us why we'll listen, but nothing asks you to.

Question 13

Is my call data secure?

Accepted Answer

Yes. Call recordings and transcripts are encrypted at rest, access is limited to your account, and we never share, sell, or use your call data to train AI models. Card details never touch our servers — payments run through a certified processor. Full details in our Privacy Policy.

Question 14

Are there any hidden fees, per-minute charges, or contracts?

Accepted Answer

No. One flat monthly price for your plan. No setup fee, no per-minute charges, no annual contract, and no extra charge when better AI ships or when you reconfigure your receptionist. If your call volume outgrows your plan we tell you in advance and talk about the next one — you'll never open an overage bill you didn't see coming.

Question 15

Can it handle Spanish-speaking callers?

Accepted Answer

Yes, on the Growth and Scale plans. You switch bilingual reception on during setup and your receptionist handles the call in English or Spanish depending on what the caller speaks. We test it with you on your go-live call before a single customer hears it. Other languages — ask us.

Question 16

Who is HeizerDesk for?

Accepted Answer

Any small business that lives and dies by the phone — service companies, professional practices, and appointment-based businesses. Your receptionist is trained on your services, your prices, and the way you talk to customers, so it sounds like it has worked there for years rather than like a call center reading a script.

Common questions. Straight answers.