Built for dental practices

An empty chair costs more than a missed call.

The AI front office for dental practices — every call answered, every cancellation refilled, day or night.

(385) 454‑9286 is a real line — call it and talk to the same AI that would answer for your business. Five minutes of your time to set up · keep your number · cancel anytime.

You already know this one

Someone cracks a tooth on a Saturday.

They call three practices. Two go to an answering machine.

The third picks up and books them for Monday morning.

That was your Monday morning, and it wasn't a hard call to win.

That ends here.

A call on your line, start to finish

Don't take our word for it. Call it yourself.

Here's how a call about a cracked tooth over the weekend goes on your line — the questions it asks, where it stops, and what lands in writing. It's an illustration, not a recording. The real proof is the number below: call it and talk to the same AI that would answer for you.

Call (385) 454‑9286
Live callCopper Hill Dentalincoming
Thank you for calling Copper Hill Dental, this is Sofia.
I cracked a molar on Saturday eating and it's throbbing. Is it going to need pulling?
I'm sorry — that sounds painful. I can't tell you what the tooth will need; the dentist will decide that when she sees it. Let me get you in. May I take the patient's full name and date of birth?
Priya Raman, June twelfth, nineteen ninety one.
Thank you. Are you an existing patient here, or would this be a first visit?
First visit. My old dentist retired.
Welcome. Are you in pain right now?
Yes — it's about a seven. I barely slept.
Thank you. I'm holding the emergency slot at seven forty Monday morning and flagging this for the on-call dentist tonight. Do you have dental insurance you'd like us to check?
I do — I'll bring the card.
Perfect. Seven forty Monday, and someone will call you first thing.

Emergency slot held — Monday, 7:40 AM

In pain now · no clinical opinion given · on-call dentist notified

An illustration of how this call goes — not a recording. Call the line above to hear the real thing. Every call is logged, transcribed and summarised for you before you check your phone.

A full front office. Not an answering machine.

Trained on your services, your prices, your hours and the way you talk to customers.

Answers evenings and weekends, when a broken tooth actually happens

Verifies the patient's name and date of birth before discussing any appointment

Books new patients and moves existing ones on your real calendar

Asks whether they're in pain right now, and sorts the call accordingly

Takes down the insurance carrier so your team can verify before they arrive

Never gives dental advice, and never promises what a treatment will cost

You decide what's urgent. It follows your rule.

Not a setting buried in a menu — a sentence you write, in your own words, about your own business.

What an owner in your trade might write
"A knocked-out tooth, bleeding that won't stop, or facial swelling — reach me right away."

A business emergency is not a 911 emergency — and it doesn't treat them the same.

A knocked-out tooth, an abscess, pain someone cannot sleep through: that's a business emergency, and your receptionist follows the rule you wrote and reaches your on-call person while the caller is still on the line. Fire, smoke, gas or injury is not a business problem — there it tells the caller to hang up and dial 911. HeizerDesk is never a substitute for emergency services.

What are missed calls costing you?

Your numbers, not ours — this uses only what you enter below.

Estimated revenue opportunity

$26,867/mo

about $322,400 a year, walking to whoever answers instead.

How this is calculated

Calls per week × the share that go unanswered × 52 ÷ 12 = missed calls a month; multiplied by the value you gave a new customer. It assumes every missed call was a customer you'd have won, so treat it as the ceiling rather than a forecast — the point is the size of the number, not the number. The 62% default comes from 411 Locals — 30-day study of 85 small businesses across 58 industries; drag it to whatever is true for you.

Every one of those callers heard voicemail. Most won't leave a message — they'll just call the next name on the list.

Live in three steps

Five minutes of your time. The AI does the building.

1

Five minutes of you

Short answers about your business. The AI reads your website and picks up your services, prices and hours on its own.

2

You hear it first

It builds your front office, then we call you so you can talk to it yourself. It goes live only when you say it sounds right.

3

Forward your line. Done.

Keep your number. From that moment every call is answered, booked and followed up — 24/7.

Nothing goes live until you say so. You talk to your own receptionist on a test call before a single customer ever reaches it.

What it actually says on your line

Not a script we wrote for dental practices in general — the questions it asks, and the lines it will not cross, on every call it takes for you.

What it asks your callers

  • May I take the patient's full name and date of birth?
  • Are you an existing patient here, or would this be a first visit?
  • Are you in pain right now?
  • Do you have dental insurance you would like us to check?

What lands in writing

  • Patient name and date of birth
  • Whether they are in pain right now
  • New patient or existing, and insurance carrier
  • Preferred times, and a callback number

The lines it will not cross

It never gives dental advice or a diagnosis

Nothing about what is causing the pain, nothing about medication or what to take for it. It says the practice will look and gets them booked or to your clinical staff.

It never promises what insurance will cover

Not what is covered, not what it will cost. It says the practice verifies benefits and confirms before any treatment — which is what stops a patient arriving with the wrong number in their head.

It verifies identity before discussing a record

Full name and date of birth before any appointment or record is discussed, and nothing disclosed to a caller who is not the patient.

Pain gets asked about first, not last

Whether someone is in pain right now changes which slot they get. It asks early and flags it, rather than burying it in a message you read at six.

Questions, answered

Will it handle a dental emergency properly?
It asks whether they're in pain and what happened. Swelling spreading toward the throat or eye, or any trouble breathing or swallowing, and it sends them to an emergency room. Everything else gets your on-call dentist or the first available slot.
Can it tell a new patient from an existing one?
It asks, and records it. New patients get the longer first-visit slot and existing ones get verified against a name and date of birth before anything about their record is discussed.
Will it tell someone what their insurance covers?
No. It takes down the carrier and says the practice will verify the benefits and confirm before any treatment. A coverage promise it can't keep is worse than no answer.
Do we need anything special in place for patient information?
Yes — a signed Business Associate Agreement, and the account configured for it. We set that up with you before the line goes live.
Do I keep my existing phone number?
Yes. The number on your cards, your website, and your Google listing stays exactly where it is — your Connect page shows your carrier's exact forwarding code with your number already filled in, and on a cell phone it's one tap that dials itself. Prefer to answer when you can? Choose "you first" and your receptionist only picks up what you can't. Turning it off is one tap too.
How long does setup take?
Your part is about five minutes of short answers about your business. Our AI does the building: it reads your website, drafts your front office, and gets it ready. Then we call you so you can talk to it yourself, ask it what your customers ask, and change anything that isn't right — it goes live only when you say so. The last step is forwarding your line, which most carriers do in about a minute.
Will my callers know they're talking to an AI?
Yes — and we're proud of that. Your receptionist says who it is in the opening greeting: your business's AI assistant. No tricks, no pretending to be a person, and if a caller asks outright it tells them again. What actually earns a caller's trust is picking up on the first ring at nine at night and solving the problem — and being straight about it from the first sentence keeps you on the right side of every disclosure rule as they arrive.
What happens if it gets something wrong?
It's built not to guess. When a question falls outside what you've told it, it doesn't invent an answer — it follows the fallback you chose: hand the call to a person, take a detailed message, or promise a callback. Every call is recorded and transcribed, so if it ever handles something the wrong way you can read exactly what was said, fix the instruction in your dashboard, and have the corrected version answering your line about a minute later. You are never left guessing what your own phone said.
What if two people call at once?
They both get answered. Your receptionist isn't one person with one phone — it takes several calls at the same time, so a busy Monday morning sounds exactly like a quiet Tuesday afternoon to whoever is calling you. Nobody hears a busy signal and nobody waits on hold.

The phone is ringing.
Who's answering yours?

Five minutes of your time to set up.

Flat monthly plans, everything included. See pricing