HeizerDesk

Built for plumbers

Water doesn't wait for business hours.

The AI front office for plumbers — every call answered, the emergency spotted, the job booked, day or night.

Hear it answer, right nowStart today

(385) 454‑9286 is a real line — call it and talk to the same AI that would answer for your business. Five minutes of your time to set up · keep your number · cancel anytime.

You already know this one

It's 9pm. A basement is filling up.

They call you. You're asleep, or under someone else's sink.

They don't leave a message. Nobody leaves a message at 9pm.

They call the next plumber, and that plumber picks up.

That ends here.

A real call, start to finish

Don't take our word for it. Listen to one.

This is a call being handled start to finish — the questions asked, the job booked, the owner notified. Then call the line yourself and ask it about a water heater that's stopped working. It's the same AI that would answer for you.

Call (385) 454‑9286
Live callCedar Creek Plumbingincoming
Thanks for calling Cedar Creek Plumbing, this is Rachel, the
Hey, Rachel. How are doing today? My name is Jeff Smith, and it's not a really big deal, but I have a twenty five year old water tank, water heater, hot water heater, whatever. And it's blown. It doesn't fire up anymore. So I'd like to get it replaced.
Thanks for
You have anything available this afternoon?
I have two o'clock or four thirty this afternoon. Which works better for you?
Jeez. I wasn't expecting that's great. How about, uh, two?
You're booked for two o'clock today. What's the service address for the water heater replacement?
One twenty three main street
Got it. What's the best callback number for you, Jeff?
This is the number I'm calling from. Eight zero one five five five one two one two.
Let me read that back: eight zero one, five five five, one two one two. Is that correct?
That's correct.
Thank you, Jeff. You're booked for two o'clock today at one twenty three Main Street. The team will see you then. Anything else you need help with right now?
No. Thanks so much for your help, Rachel.
You're welcome, Jeff. We'll take care of it. Have a good day.

Booked — today, 2:00 PM

On the calendar · confirmation sent · owner alerted

An unedited recording of a real call to our demo line. Every call is logged, transcribed and summarised for you — before you check your phone.

A full front office. Not an answering machine.

Trained on your services, your prices, your hours and the way you talk to customers.

Answers nights, weekends and holidays — the hours plumbing emergencies actually happen

Asks the right questions: is the water off, where is it coming from, how bad is it

Tells a burst pipe from a dripping tap, using the rules you set

Books service calls and estimates onto your real calendar

Connects a genuine emergency to your on-call person while the caller is still on the line

Screens the tyre-kickers and the robocalls out of your day entirely

You decide what's urgent. It follows your rule.

Not a setting buried in a menu — a sentence you write, in your own words, about your own business.

What an owner in your trade might write
"Active leak, no hot water in winter, or sewage backing up — reach me immediately."

A business emergency is not a 911 emergency — and it doesn't treat them the same.

A burst pipe, a flooded basement, no water in the building: that's a business emergency, and your receptionist follows the rule you wrote and reaches your on-call person while the caller is still on the line. Fire, smoke, gas or injury is not a business problem — there it tells the caller to hang up and dial 911. HeizerDesk is never a substitute for emergency services.

What are missed calls costing you?

Your numbers, not ours — this uses only what you enter below.

Estimated revenue opportunity

$26,867/mo

about $322,400 a year, walking to whoever answers instead.

How this is calculated

Calls per week × the share that go unanswered × 52 ÷ 12 = missed calls a month; multiplied by the value you gave a new customer. It assumes every missed call was a customer you'd have won, so treat it as the ceiling rather than a forecast — the point is the size of the number, not the number. The 62% default comes from 411 Locals — 30-day study of 85 small businesses across 58 industries; drag it to whatever is true for you.

Every one of those callers heard voicemail. Most won't leave a message — they'll just call the next name on the list.

Live in three steps

Five minutes of your time. The AI does the building.

1

Five minutes of you

Short answers about your business. The AI reads your website and picks up your services, prices and hours on its own.

2

You hear it first

It builds your front office, then we call you so you can talk to it yourself. It goes live only when you say it sounds right.

3

Forward your line. Done.

Keep your number. From that moment every call is answered, booked and followed up — 24/7.

Nothing goes live until you say so. You talk to your own receptionist on a test call before a single customer ever reaches it.

What it actually says on your line

Not a script we wrote for plumbers in general — the questions it asks, and the lines it will not cross, on every call it takes for you.

What it asks your callers

  • Is water running right now, and have you been able to shut it off?
  • Where in the property is it coming from?
  • Is this a home or a commercial building?
  • Is it clean water, or is it coming back up?

What lands in writing

  • Where the water is coming from, and whether it is stopped
  • Clean water or waste water
  • Home or commercial, and the service address
  • A callback number, read back and confirmed

The lines it will not cross

It never quotes a number before you have seen the job

A price nobody wrote down is a price your technician has to argue with on the doorstep. It says the visit covers the diagnosis and leaves the number to you.

It never invents an arrival time

It offers the slots your calendar actually has. It will not tell a flooded kitchen that someone is 'on the way' to make the call feel better.

It gets the water off before anything else

The shut-off question comes first, before the name, the address or the booking — because every minute of that call is damage.

Questions, answered

Does it really answer at two in the morning?
Yes — every hour of every day, including weekends and holidays. That is when most plumbing emergencies happen and when almost nobody else picks up.
Will it tell a panicking caller to shut the water off?
Yes. On anything it recognises as an emergency it asks them to shut off at the main if they can do it safely, confirms the address, and gets your on-call plumber on the line — before it does anything else.
What if I'm already under someone's sink when it calls me?
If you don't pick up, it takes a full message — the address, what's happening, whether the water is off, and a callback number — and sends it to you. Nothing is lost because you were working.
Do I keep my existing phone number?
Yes. The number on your cards, your website, and your Google listing stays exactly where it is — your Connect page shows your carrier's exact forwarding code with your number already filled in, and on a cell phone it's one tap that dials itself. Prefer to answer when you can? Choose "you first" and your receptionist only picks up what you can't. Turning it off is one tap too.
How long does setup take?
Your part is about five minutes of short answers about your business. Our AI does the building: it reads your website, drafts your front office, and gets it ready. Then we call you so you can talk to it yourself, ask it what your customers ask, and change anything that isn't right — it goes live only when you say so. The last step is forwarding your line, which most carriers do in about a minute.
Will my callers know they're talking to an AI?
Yes — and we're proud of that. Your receptionist says who it is in the opening greeting: your business's AI assistant. No tricks, no pretending to be a person, and if a caller asks outright it tells them again. What actually earns a caller's trust is picking up on the first ring at nine at night and solving the problem — and being straight about it from the first sentence keeps you on the right side of every disclosure rule as they arrive.
What happens if it gets something wrong?
It's built not to guess. When a question falls outside what you've told it, it doesn't invent an answer — it follows the fallback you chose: hand the call to a person, take a detailed message, or promise a callback. Every call is recorded and transcribed, so if it ever handles something the wrong way you can read exactly what was said, fix the instruction in your dashboard, and have the corrected version answering your line about a minute later. You are never left guessing what your own phone said.
What if two people call at once?
They both get answered. Your receptionist isn't one person with one phone — it takes several calls at the same time, so a busy Monday morning sounds exactly like a quiet Tuesday afternoon to whoever is calling you. Nobody hears a busy signal and nobody waits on hold.

The phone is ringing.
Who's answering yours?

Five minutes of your time to set up.

Start today (385) 454‑9286

Flat monthly plans, everything included. See pricing