HeizerDesk

Built for electricians

Your crew is working. Your phone isn't.

The AI front office for electricians — answers every call, sorts the emergency from the estimate, books the job, and tells you what happened.

Hear it answer, right nowStart today

(385) 454‑9286 is a real line — call it and talk to the same AI that would answer for your business. Five minutes of your time to set up · keep your number · cancel anytime.

You already know this one

You're in a crawlspace with your hands full.

The phone rings. It's a panel upgrade — or it's a burning smell.

You can't tell which, because you can't answer it.

By the time you're out, they've called the next electrician on the list.

That ends here.

A call on your line, start to finish

Don't take our word for it. Call it yourself.

Here's how a call about a panel that keeps tripping goes on your line — the questions it asks, where it stops, and what lands in writing. It's an illustration, not a recording. The real proof is the number below: call it and talk to the same AI that would answer for you.

Call (385) 454‑9286
Live callRidgeline Electricincoming
Thanks for calling Ridgeline Electric, this is Dana. How can I help?
Half my house just lost power and the breaker panel is warm. There's a burning smell near it.
Is anything sparking, smoking, or hot to the touch right now?
The panel cover is hot. I don't see flames but I can smell it.
Please don't touch the panel again. If you see smoke or flame, hang up and call 911 — that comes first. Otherwise I'm getting our on-call electrician for you now. Is the power out in part of the property, or all of it?
Just the downstairs. Upstairs is fine.
And is this a home or a commercial building?
It's my house. Twelve Alder Court.
Thank you. I'm connecting you to Mike, our on-call electrician, right now — stay on the line.
Thank you. That was fast.
Connecting you now. He has the address and that the panel is hot.

Urgent — on-call electrician reached

Escalated while the caller was still on the line · written up for you

An illustration of how this call goes — not a recording. Call the line above to hear the real thing. Every call is logged, transcribed and summarised for you before you check your phone.

A full front office. Not an answering machine.

Trained on your services, your prices, your hours and the way you talk to customers.

Picks up on the first ring — 24/7, including the two-in-the-morning calls

Asks what you'd ask: what's happening, how old is the panel, is anything hot or smoking

Separates a real emergency from a quote request, by rules you wrote

Books estimates and service calls straight onto your calendar

Puts an urgent caller through to whoever is on call, right then on the line

Sends you the transcript, the summary, and the callback number

You decide what's urgent. It follows your rule.

Not a setting buried in a menu — a sentence you write, in your own words, about your own business.

What an owner in your trade might write
"Burning smell, sparking outlet, or anything hot to the touch — put them through to me."

A business emergency is not a 911 emergency — and it doesn't treat them the same.

A sparking outlet, a dead panel, a burning smell from a fixture: that's a business emergency, and your receptionist follows the rule you wrote and reaches your on-call person while the caller is still on the line. Fire, smoke, gas or injury is not a business problem — there it tells the caller to hang up and dial 911. HeizerDesk is never a substitute for emergency services.

What are missed calls costing you?

Your numbers, not ours — this uses only what you enter below.

Estimated revenue opportunity

$26,867/mo

about $322,400 a year, walking to whoever answers instead.

How this is calculated

Calls per week × the share that go unanswered × 52 ÷ 12 = missed calls a month; multiplied by the value you gave a new customer. It assumes every missed call was a customer you'd have won, so treat it as the ceiling rather than a forecast — the point is the size of the number, not the number. The 62% default comes from 411 Locals — 30-day study of 85 small businesses across 58 industries; drag it to whatever is true for you.

Every one of those callers heard voicemail. Most won't leave a message — they'll just call the next name on the list.

Live in three steps

Five minutes of your time. The AI does the building.

1

Five minutes of you

Short answers about your business. The AI reads your website and picks up your services, prices and hours on its own.

2

You hear it first

It builds your front office, then we call you so you can talk to it yourself. It goes live only when you say it sounds right.

3

Forward your line. Done.

Keep your number. From that moment every call is answered, booked and followed up — 24/7.

Nothing goes live until you say so. You talk to your own receptionist on a test call before a single customer ever reaches it.

What it actually says on your line

Not a script we wrote for electricians in general — the questions it asks, and the lines it will not cross, on every call it takes for you.

What it asks your callers

  • Is anything sparking, smoking, or hot to the touch right now?
  • Is the power out in part of the property, or all of it?
  • Is this a home or a commercial building?
  • Is anyone in the building without power to medical equipment?

What lands in writing

  • What is affected, and whether power is out
  • Home or commercial, and the service address
  • Whether anything was sparking, hot or smoking
  • A callback number, read back and confirmed

The lines it will not cross

It never talks a caller through electrical work

It will not describe how to open a panel, reset a breaker on a circuit that just tripped for a reason, or 'just check' anything live. That call ends with your technician on the way, not a homeowner with a screwdriver.

Sparking, smoke or a burning smell stops the call

It tells them to leave the building and dial 911 before anything else. It does not book, it does not take a message first, and it does not wait to finish the form.

It never guesses at a price

No number is spoken that you have not written down. Anything else is quoted after diagnosis, which is the only honest way to price electrical work.

Questions, answered

Will it know a real emergency from someone wanting a quote?
You write that rule in your own words — things like a burning smell, a sparking outlet, or anything hot to the touch — and it follows exactly that. Anything on your list gets your on-call electrician on the phone while the caller is still on the line. Everything else gets booked or takes a message.
Will it try to talk a homeowner through fixing it themselves?
No. It is specifically instructed never to walk anyone through electrical work — no opening a panel, no resetting a breaker inside one, no touching wiring. It tells them to leave it alone and wait for a qualified electrician.
What if someone calls about work we don't take on?
It tells them kindly, and still takes their name and number so you can refer them or pick the job up later. It never turns a caller away empty-handed.
Do I keep my existing phone number?
Yes. The number on your cards, your website, and your Google listing stays exactly where it is — your Connect page shows your carrier's exact forwarding code with your number already filled in, and on a cell phone it's one tap that dials itself. Prefer to answer when you can? Choose "you first" and your receptionist only picks up what you can't. Turning it off is one tap too.
How long does setup take?
Your part is about five minutes of short answers about your business. Our AI does the building: it reads your website, drafts your front office, and gets it ready. Then we call you so you can talk to it yourself, ask it what your customers ask, and change anything that isn't right — it goes live only when you say so. The last step is forwarding your line, which most carriers do in about a minute.
Will my callers know they're talking to an AI?
Yes — and we're proud of that. Your receptionist says who it is in the opening greeting: your business's AI assistant. No tricks, no pretending to be a person, and if a caller asks outright it tells them again. What actually earns a caller's trust is picking up on the first ring at nine at night and solving the problem — and being straight about it from the first sentence keeps you on the right side of every disclosure rule as they arrive.
What happens if it gets something wrong?
It's built not to guess. When a question falls outside what you've told it, it doesn't invent an answer — it follows the fallback you chose: hand the call to a person, take a detailed message, or promise a callback. Every call is recorded and transcribed, so if it ever handles something the wrong way you can read exactly what was said, fix the instruction in your dashboard, and have the corrected version answering your line about a minute later. You are never left guessing what your own phone said.
What if two people call at once?
They both get answered. Your receptionist isn't one person with one phone — it takes several calls at the same time, so a busy Monday morning sounds exactly like a quiet Tuesday afternoon to whoever is calling you. Nobody hears a busy signal and nobody waits on hold.

The phone is ringing.
Who's answering yours?

Five minutes of your time to set up.

Start today (385) 454‑9286

Flat monthly plans, everything included. See pricing