HeizerDesk

Built for law firms

You were in court. They called the next firm.

The AI front office for law firms — every call answered, screened, and written up before you're out of the hearing.

Hear it answer, right nowStart today

(385) 454‑9286 is a real line — call it and talk to the same AI that would answer for your business. Five minutes of your time to set up · keep your number · cancel anytime.

You already know this one

You're in a hearing with your phone off.

Someone who was hurt three days ago is calling firms in order.

Yours rings out, or a voicemail asks them to describe it to a machine.

They don't. They call the next name on the list.

That ends here.

A call on your line, start to finish

Don't take our word for it. Call it yourself.

Here's how a call about a car accident three days ago goes on your line — the questions it asks, where it stops, and what lands in writing. It's an illustration, not a recording. The real proof is the number below: call it and talk to the same AI that would answer for you.

Call (385) 454‑9286
Live callHarrow & Vanceincoming
Thank you for calling Harrow and Vance, this is Elise.
I was rear-ended three days ago and I'm still in a lot of pain. Do I have a case?
I'm sorry that happened. I'm not able to tell you whether you have a case — only one of the attorneys can do that, and I'll get this in front of them today. First, are you currently represented by another attorney on this matter?
No, nobody. You're the first firm I've called.
Thank you. What state and county did this happen in?
Utah — Salt Lake County, on I-15.
And is there a court date or a deadline coming up that you know of?
Not that I know of. The insurance company keeps calling me though.
I'll flag that. Tell me what happened in your own words and I'll take it down exactly as you say it.
I was stopped at the light and a truck went into the back of me.
Thank you. I have a consultation open Thursday at eleven with Mr. Vance. Shall I hold it for you?
Yes please.

New matter intake — consultation Thursday, 11:00 AM

Conflict question asked · no advice given · written up for the attorney

An illustration of how this call goes — not a recording. Call the line above to hear the real thing. Every call is logged, transcribed and summarised for you before you check your phone.

A full front office. Not an answering machine.

Trained on your services, your prices, your hours and the way you talk to customers.

Answers every intake call, including the evenings and weekends people work up the nerve to make them

Asks whether they're already represented, and steps back politely if they are

Checks the matter is in a state and an area your firm actually handles

Takes the facts down properly: what happened, when, where, and any deadline or court date

Never gives legal advice, never guesses at a case's worth, never promises an outcome

Sends you the transcript, a clean summary, and the callback number

You decide what's urgent. It follows your rule.

Not a setting buried in a menu — a sentence you write, in your own words, about your own business.

What an owner in your trade might write
"Anyone arrested or in custody, or a court date inside two days — reach me straight away."

A business emergency is not a 911 emergency — and it doesn't treat them the same.

Someone arrested and in custody, a filing deadline inside forty-eight hours: that's a business emergency, and your receptionist follows the rule you wrote and reaches your on-call person while the caller is still on the line. Fire, smoke, gas or injury is not a business problem — there it tells the caller to hang up and dial 911. HeizerDesk is never a substitute for emergency services.

What are missed calls costing you?

Your numbers, not ours — this uses only what you enter below.

Estimated revenue opportunity

$26,867/mo

about $322,400 a year, walking to whoever answers instead.

How this is calculated

Calls per week × the share that go unanswered × 52 ÷ 12 = missed calls a month; multiplied by the value you gave a new customer. It assumes every missed call was a customer you'd have won, so treat it as the ceiling rather than a forecast — the point is the size of the number, not the number. The 62% default comes from 411 Locals — 30-day study of 85 small businesses across 58 industries; drag it to whatever is true for you.

Every one of those callers heard voicemail. Most won't leave a message — they'll just call the next name on the list.

Live in three steps

Five minutes of your time. The AI does the building.

1

Five minutes of you

Short answers about your business. The AI reads your website and picks up your services, prices and hours on its own.

2

You hear it first

It builds your front office, then we call you so you can talk to it yourself. It goes live only when you say it sounds right.

3

Forward your line. Done.

Keep your number. From that moment every call is answered, booked and followed up — 24/7.

Nothing goes live until you say so. You talk to your own receptionist on a test call before a single customer ever reaches it.

What it actually says on your line

Not a script we wrote for law firms in general — the questions it asks, and the lines it will not cross, on every call it takes for you.

What it asks your callers

  • Are you currently represented by another attorney on this matter?
  • What state and county did this happen in?
  • When did it happen?
  • Is there a court date or a deadline coming up?

What lands in writing

  • What happened, in the caller's own words
  • When and where it happened
  • Any court date or filing deadline
  • Whether they are already represented
  • A callback number, read back and confirmed

The lines it will not cross

It never gives legal advice

Not what the law says, not what their rights are, not what they should do, not whether they have a case. It takes the facts down and an attorney responds. This is the hardest rule it carries and it does not bend for a sympathetic caller.

It never predicts an outcome

No settlement figures, no timelines, no telling a caller their case is strong. Those sentences, from someone who is not a lawyer, are a bar complaint waiting to happen.

It steps back from represented callers

It asks early, which is where the question belongs. If they already have counsel on the matter it says kindly that the firm cannot step in, and ends the call warmly.

It stays inside your jurisdiction

It asks where the matter arose. Outside the states or practice areas you handle, it says so and suggests a local attorney — and still offers to take the details so the referral is not wasted.

Questions, answered

Will it give legal advice?
No, and this is the hardest rule it carries. It never tells a caller what the law says, what their rights are, what they should do, or whether they have a case. It takes the facts down and an attorney responds. It also never predicts an outcome, a settlement, or an amount.
Does it screen out callers who already have an attorney?
It asks early, which is where it belongs. If they're represented on the matter, it tells them kindly that the firm can't step in and that they should speak to their current attorney, then ends the call warmly.
What about someone outside the states we practise in?
It asks where the matter arose. If it's outside your jurisdiction it says so, suggests they find a local attorney, and still offers to take their details so nothing is wasted.
Will it quote our consultation fee?
Only if you've given it that number. Otherwise it says a consultation will cover it. It never invents a fee, a retainer, or an hourly rate.
Do I keep my existing phone number?
Yes. The number on your cards, your website, and your Google listing stays exactly where it is — your Connect page shows your carrier's exact forwarding code with your number already filled in, and on a cell phone it's one tap that dials itself. Prefer to answer when you can? Choose "you first" and your receptionist only picks up what you can't. Turning it off is one tap too.
How long does setup take?
Your part is about five minutes of short answers about your business. Our AI does the building: it reads your website, drafts your front office, and gets it ready. Then we call you so you can talk to it yourself, ask it what your customers ask, and change anything that isn't right — it goes live only when you say so. The last step is forwarding your line, which most carriers do in about a minute.
Will my callers know they're talking to an AI?
Yes — and we're proud of that. Your receptionist says who it is in the opening greeting: your business's AI assistant. No tricks, no pretending to be a person, and if a caller asks outright it tells them again. What actually earns a caller's trust is picking up on the first ring at nine at night and solving the problem — and being straight about it from the first sentence keeps you on the right side of every disclosure rule as they arrive.
What happens if it gets something wrong?
It's built not to guess. When a question falls outside what you've told it, it doesn't invent an answer — it follows the fallback you chose: hand the call to a person, take a detailed message, or promise a callback. Every call is recorded and transcribed, so if it ever handles something the wrong way you can read exactly what was said, fix the instruction in your dashboard, and have the corrected version answering your line about a minute later. You are never left guessing what your own phone said.
What if two people call at once?
They both get answered. Your receptionist isn't one person with one phone — it takes several calls at the same time, so a busy Monday morning sounds exactly like a quiet Tuesday afternoon to whoever is calling you. Nobody hears a busy signal and nobody waits on hold.

The phone is ringing.
Who's answering yours?

Five minutes of your time to set up.

Start today (385) 454‑9286

Flat monthly plans, everything included. See pricing