HeizerDesk

Built for medical practices

Your front desk is on hold with an insurer. The phone is still ringing.

The AI front office for medical practices — every patient call answered, verified, and handled without adding a person to the desk.

Hear it answer, right nowStart today

(385) 454‑9286 is a real line — call it and talk to the same AI that would answer for your business. Five minutes of your time to set up · keep your number · cancel anytime.

You already know this one

It's 8:40am. Two staff, one on hold with an insurer, one with a patient at the window.

Eleven people are calling to book, move, or cancel.

Nine of them get a recording. Four hang up.

By ten you have a full waiting room and an empty afternoon.

That ends here.

A call on your line, start to finish

Don't take our word for it. Call it yourself.

Here's how a call about moving next Tuesday's appointment goes on your line — the questions it asks, where it stops, and what lands in writing. It's an illustration, not a recording. The real proof is the number below: call it and talk to the same AI that would answer for you.

Call (385) 454‑9286
Live callLakeside Family Medicineincoming
Thank you for calling Lakeside Family Medicine, this is Maria.
Hi, I need to move my appointment on Tuesday. Something came up at work.
Of course. May I take the patient's full name and date of birth?
David Okafor, March fourth, nineteen seventy eight.
Thank you. And are you an existing patient here, or would this be a first visit?
Existing. I've been coming for years.
Thank you, Mr. Okafor. Is there a time of day that works better for you?
Mornings are easier. And should I still fast for it?
That's a clinical question, so I'll have a nurse confirm it rather than guess — I'm putting it on your record now. For the appointment, I have Thursday at nine twenty or Friday at eight forty.
Thursday at nine twenty is great.
You're moved to Thursday at nine twenty. A nurse will call you back about the fasting question before then.

Appointment moved — Thursday, 9:20 AM

Patient verified · no clinical advice given · logged to the practice

An illustration of how this call goes — not a recording. Call the line above to hear the real thing. Every call is logged, transcribed and summarised for you before you check your phone.

A full front office. Not an answering machine.

Trained on your services, your prices, your hours and the way you talk to customers.

Answers every call at once, so the morning rush stops going to voicemail

Verifies the patient's full name and date of birth before discussing anything at all

Books, reschedules, and cancels straight onto your real calendar

Takes refill and records requests down accurately and routes them to the right person

Never gives medical advice, an opinion, or anything about a medication — it hands those to your clinical staff

Tells anyone describing an emergency to hang up and call 911, immediately and clearly

You decide what's urgent. It follows your rule.

Not a setting buried in a menu — a sentence you write, in your own words, about your own business.

What an owner in your trade might write
"Chest pain, trouble breathing, or a reaction to a medication — get clinical staff on the line."

A business emergency is not a 911 emergency — and it doesn't treat them the same.

A patient your rules say should be seen today, a result someone is waiting on: that's a business emergency, and your receptionist follows the rule you wrote and reaches your on-call person while the caller is still on the line. Fire, smoke, gas or injury is not a business problem — there it tells the caller to hang up and dial 911. HeizerDesk is never a substitute for emergency services.

What are missed calls costing you?

Your numbers, not ours — this uses only what you enter below.

Estimated revenue opportunity

$26,867/mo

about $322,400 a year, walking to whoever answers instead.

How this is calculated

Calls per week × the share that go unanswered × 52 ÷ 12 = missed calls a month; multiplied by the value you gave a new customer. It assumes every missed call was a customer you'd have won, so treat it as the ceiling rather than a forecast — the point is the size of the number, not the number. The 62% default comes from 411 Locals — 30-day study of 85 small businesses across 58 industries; drag it to whatever is true for you.

Every one of those callers heard voicemail. Most won't leave a message — they'll just call the next name on the list.

Live in three steps

Five minutes of your time. The AI does the building.

1

Five minutes of you

Short answers about your business. The AI reads your website and picks up your services, prices and hours on its own.

2

You hear it first

It builds your front office, then we call you so you can talk to it yourself. It goes live only when you say it sounds right.

3

Forward your line. Done.

Keep your number. From that moment every call is answered, booked and followed up — 24/7.

Nothing goes live until you say so. You talk to your own receptionist on a test call before a single customer ever reaches it.

What it actually says on your line

Not a script we wrote for medical practices in general — the questions it asks, and the lines it will not cross, on every call it takes for you.

What it asks your callers

  • May I take the patient's full name and date of birth?
  • Are you an existing patient here, or would this be a first visit?
  • What would you like to be seen about? A short description is fine.
  • Is there a time of day that works best for you?

What lands in writing

  • Patient name and date of birth
  • New patient or existing
  • The reason for the visit, in the caller's words
  • Preferred times, and a callback number

The lines it will not cross

It never gives medical advice

No opinion on whether a symptom is serious, no guidance on medication, no triage. It says plainly that it cannot advise and gets the caller to your clinical staff.

It verifies identity before it discusses anything

Full name and date of birth first, every time, before it will touch an appointment, a record, a result or a medication.

It will not talk to anyone but the patient

If the caller is not the patient, it does not confirm or deny an appointment, a condition, a medication or a result — not even that the person is a patient here.

Recordings expire, and we sign a BAA

Practices handling protected health information get call recordings behind expiring links rather than permanent URLs, and the underlying voice platform operates under a signed business associate agreement.

Questions, answered

Is this HIPAA-compliant?
It can be, and it isn't automatic. A medical practice needs a signed Business Associate Agreement in place before any patient information flows, and the account has to be configured for it — recordings behind expiring links rather than permanent ones, and a retention window you choose. We set that up with you before your line goes live, not after.
Will it give medical advice?
Never. It doesn't diagnose, triage, advise, or say anything about a medication or a dose — including when a patient pushes. It says it can't advise, and gets them to your clinical staff or takes a message.
How does it protect patient privacy on a call?
It verifies a full name and date of birth before discussing any appointment, record, or medication. If the caller isn't the patient, it won't confirm anything — not even that the person is a patient here. It takes a message for your team instead.
What happens if someone calls with an emergency?
It tells them plainly to hang up and call 911 or go to the nearest emergency room. It doesn't try to assess how serious it is, and it doesn't keep them on the line.
Do I keep my existing phone number?
Yes. The number on your cards, your website, and your Google listing stays exactly where it is — your Connect page shows your carrier's exact forwarding code with your number already filled in, and on a cell phone it's one tap that dials itself. Prefer to answer when you can? Choose "you first" and your receptionist only picks up what you can't. Turning it off is one tap too.
How long does setup take?
Your part is about five minutes of short answers about your business. Our AI does the building: it reads your website, drafts your front office, and gets it ready. Then we call you so you can talk to it yourself, ask it what your customers ask, and change anything that isn't right — it goes live only when you say so. The last step is forwarding your line, which most carriers do in about a minute.
Will my callers know they're talking to an AI?
Yes — and we're proud of that. Your receptionist says who it is in the opening greeting: your business's AI assistant. No tricks, no pretending to be a person, and if a caller asks outright it tells them again. What actually earns a caller's trust is picking up on the first ring at nine at night and solving the problem — and being straight about it from the first sentence keeps you on the right side of every disclosure rule as they arrive.
What happens if it gets something wrong?
It's built not to guess. When a question falls outside what you've told it, it doesn't invent an answer — it follows the fallback you chose: hand the call to a person, take a detailed message, or promise a callback. Every call is recorded and transcribed, so if it ever handles something the wrong way you can read exactly what was said, fix the instruction in your dashboard, and have the corrected version answering your line about a minute later. You are never left guessing what your own phone said.
What if two people call at once?
They both get answered. Your receptionist isn't one person with one phone — it takes several calls at the same time, so a busy Monday morning sounds exactly like a quiet Tuesday afternoon to whoever is calling you. Nobody hears a busy signal and nobody waits on hold.

The phone is ringing.
Who's answering yours?

Five minutes of your time to set up.

Start today (385) 454‑9286

Flat monthly plans, everything included. See pricing